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FAQs


How long will my parcel take to arrive?

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–5 days.

Delivery times can take up to 30 days depending on which country you are ordering from. The average delivery time is 8 - 24 days. Once an order is placed, most items are trackable to mainland countries.  

Where do you ship to?

We offer free standard shipping on all our products across Europe, USA, Australia and Canada.

Will my product packaging be environmentally friendly?

We always aim to improve and develop in the best ways possible, in particular when it comes to the environment. Due to the nature of how far many of our packages travel we cannot always guarantee your package will be plastic free. We are however consistently researching for a plastic free alternative that will ensure your parcel is delivered safely whilst minimising waste.

Do you do gift wrapping or gift boxes?

Unfortunately we cannot offer gift wrapping or gift boxes. We believe this increases waste and creates a higher carbon footprint due to the increased weight of our parcels, this would result in added postage costs. We encourage creativity when it comes to gifts, so make sure to keep hold of gift bags, boxes, tissue and eco-friendly wrapping paper which you could reuse to gift LTW travel presents. 

My item is missing or faulty?

Please contact us on info@ltwtravel.com with an image of the faulty item and/or the order number within 14 days of delivery and we will get back to as soon as possible in regards to a refund. If your item is missing, it may arrive in a seperate package. Please allow 30 working days before contacting in regards to this.

 How do you support the environment?

Our Mission is: To protect our planet and all those that live and breathe our world

 Each month we will select a new charity, cause or project to support with 10% of our profits each month being donated, we are dedicated to changing lives and protecting our planet for the future generations. We aim to share with you how various charities have benefited from our donations, keep an eye out on our social media pages to find out who we are supporting each month!

 

 

If any questions you have weren't answered then drop us an email, alternatively contact us via Facebook or Instagram and we will be back in touch as soon as possible.